Shipping & Returns

SHIPPING

GH orders are processed in 3-5 business days once payment / order has been processed.
Domestic Shipping - 5 to 7 business days via UPS once the order is processed.
+ FREE shipping on domestic orders over $65
+ $8.50 flat-rate shipping on domestic orders under $65
International Shipping - 8 to 21 business days via USPS once the order is processed.
+ $12.50 handling fee on all international orders 
FREE shipping on international orders over $200
International shipping on orders under $200 calculated automatically by USPS or DHL
+  Tip: Shopping internationally? Place an order with friends and split shipping costs! 
*GH is not liable for lost, stolen or undelivered items. However, please email us at gratefullyhelena.orders@gmail.com and we will try our best to figure out what happened with your order and possibly resend you an item or give you a store credit.

RETURNS & EXCHANGES 

In case you are not satisfied with your purchase, we accept returns & exchanges for store credit only.
We will exchange your item or issue a store credit within 14 days from the date your item is delivered. 
Please note:
+ ALL returned items must be unworn, unused and in the original condition/packaging. 
+ Customer will be responsible for the postage cost. GH  is not responsible for returns damaged or lost in transit. Please ensure the item(s) sent back is via a tracking number.
+ We do not offer refunds or exchanges on sale items. 
+ We do not refund the shipping cost on any returned orders – only the cost of the actual items returned will be refunded.
+ Please email us your order number to (insert our order email) so we can provide you with a return address.
GH has the right to refuse returns/exchanges that don’t meet requirements above.